Current Events: Buffalo NY Shooting | War in Ukraine Learn More
Canopy is committed to creating a safe, inclusive, and equitable society for all. As an Employee Assistance Program (EAP) provider, we have a responsibility to reduce disparities in healthcare and offer quality, culturally competent care.Can I select my counselor?
Yes. If you have a specific counselor on our provider panel you wish to see, request that person. If they are not on our panel, we can prioritize efforts to recruit them.
How do I know if the counselor will be a good fit?
Providers expect and welcome questions, this helps them better understand you and what is important to you. Here are some questions you could ask to determine if you're comfortable working with the selected provider:
• What is your experience working with other POC?
• Have you received training in cultural competence?
• How do you see our cultural backgrounds influencing ourcommunication and my treatment?
• How do you plan to integrate my beliefs and practices in my treatment?
• What if I want to change counselors?
We know how important it is to find a counselor who is a good fit. Contact us and we will attempt to schedule an appointment with another counselor who better meets your needs. You can contact Canopy 24 hours a day, 7 days a week for services such as face–to–face or Telehealth counseling, financial coaching, and legal consultations. Call, text, or log in to the EAP Member Site to get connected to an intake counselor who will assist you in choosing the most appropriate resource. For counseling, we will assist you in selecting a counselor according to your specific request that can include race, ethnicity, religion, gender, or language. We continually develop our panel to ensure that we are recruiting, retaining, and advancing a diverse, culturally competent provider panel.