Most employees access the EAP on a voluntary basis. In some situations, a formal performance-based referral provides an added layer of structure and accountability while still focusing on support and problem solving.

How to Get Support:

If you would like to consult about whether a performance-based referral is appropriate or need help with the paperwork, contact Canopy at 800-433-2320 or send a secure email.

Submit a Performance-Based Referral:

• Complete the Performance-Based Referral paperwork for the employee.
• Use our secure email portal to send the paperwork:
  o Address your message to pbr@canopywell.com
     and attach the completed forms.

What Happens Next:

• The Performance-Based Referral inbox is monitored Monday–Thursday, 8:00 am–5:00 pm PT, and Friday, 8:00 am–4:00 pm PT.
• A Case Manager will confirm receipt of the referral once it has been uploaded and reviewed.
• If you do not receive confirmation within one business day, please email pbr@canopywell.com or call 800-433-2320 for assistance.